The Hospital Finance Podcast
Healthcare Revolution: The Patient Is the New Payer
In this episode, we are joined by Jonathan Wiik, author of the book Healthcare Revolution: The Patient is the New Payer. Jonathan talks about this new reality and some ideas for engaging patients about the financial aspects of their care. Highlights from this episode include: How healthcare can learn from other industries’ customer service experiences. How hospitals can engage patients better in regard to payment plans, loans, and charity care. The potential benefit of vouchers and the open marketplace.