In this episode of the podcast, Doc Danny and Jeremy Dupont delve into the process of auto-piloting a practice. They emphasize the importance of consistent, repeatable systems and understanding the customer journey. Jeremy shares his experience of implementing technology in his practice, Ripple, to increase capacity and efficiency. By empowering his physical therapists to handle their own scheduling, he has fostered personalized relationships with patients and has been able to focus on the bigger picture. Both Doc Danny and Jeremy highlight the significance of combining the right people and the right software for successful auto-piloting. They also discuss the challenges of achieving passive income and how technology aids in increasing capacity, tracking KPIs, and facilitating follow-up communication.

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