The Property Management Show
Latest Episodes
Retention in the Face of Acquisition – Part 1
The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you pr
Retaining Employees and Clients in a Way that’s Purposeful and Profitable
Retaining Employees and Clients in a Way thats Purposeful and Profitable: A Chat with Jan Leasure from Monterey Bay Property Management Wouldnt it be nice if you had a team who was in it for the l
Managing Properties in One of the Country’s Toughest Places Without People-Pleasing
Managing Properties in One of the Countrys Toughest Places What does it take to get an amazing reputation, not just on Google, but also on Yelp? Our guests on the podcast today are from R.E.M. Reside
Balancing Profit, People, & Customer Experience
Note: The names in the video are swapped. The first guest shown is Tommy Chambers and the second is Chris Harold. We welcome you back to the Property Management Show with your hosts, Marie Tepman an
Expanding Customer Lifetime
Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from Fo
Customer Lifetime Insights and Marketing with Marie
Customer Lifetime Insights and Marketing Let me ask you a question. When was the last time you made a big purchase? Imagine you realize that you need a new car. What would you do next? If youre like
Customer Analytics with Aurelie Lemmens
Customer Analytics with Aurelie Lemmens Todays guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University
How to Deal with Owner Churn
Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why its important for property management business owners to pay attentio
What Factors Affect Owner Churn? with Ray Hespen
On The Property Management Show today, were talking with Ray Hespen, who has been here before to talk about maintenance, data, his company PropertyMeld, and the dangers of ghost maintenance request
Why Customer Churn is a Silent Killer with Daniel Craig
Daniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk