Power Your Advice

Power Your Advice


Episode 105 – Delivering High Level Services to Clients – With Carla Barry

August 11, 2022

Carla Barry is head of Operations at Axos Clearing, a full-service clearing firm focused on the success of introducing broker-dealer and registered investment advisor correspondents.


Doug and Carla talked about her coming from outside the financial services industry and what she believes goes into creating a great service model.


They also discussed:


  • What gets her excited to come to work every day
  • How she keeps her staff motivated at a high level
  • Her rating of the service her team currently provides to broker dealers
  • Using the strategy of teaching combined with problem solving
  • The way the feedback she is getting from clients has changed over the year she has worked there
  • What she would tell a prospect who is considering the service and support of Axos
  • Why Axos makes sense for her and what gets her excited about the future

Resources: Axos Clearing