The good and bad news is that no perfect leader exists. So as much as every leader wants to strive for greatness, the reality is that they’re going to hit some obstacles and make messes along the way. Failure isn’t the end, though, and it’s crucial to understand the qualities that the great leaders possess that help them endure through the difficult times. How do they stand after a failure? How can they learn to not just lead through crises like pandemics and recessions, but how can elevate a team and a company through them?

This is just some of what we discussed in this episode of Innovation Calling with Franklin Covey’s Executive Vice President of Thought Leadership, Scott J. Miller.

Scott is a 20+ year veteran in the Leadership Space, Wall Street Journal Best-Selling Author, and Podcast Host.

We dug deep into understanding what makes great leaders great (and it’s not a 100% success rate), how to have the hard conversations in times like this, yet still confidently lead your team. Plus stay til the end where Scott provides two important pieces of advice. Learn what ‘friending-up’ means, in addition to one simple thing co-founders/partners can do to create a lasting business.

Interested in learning more about Scott’s Book, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, click here to grab your copy.

Here’s The Full Episode Breakdown:

5:26 - Learning more about Scott, and the start of his career at Disney, and how that shaped him into who he is today

7:21 - What’s the difference between being fearless and being reckless, and how can leaders embrace that things might be messy, yet harness fearlessness without being reckless? How does vulnerability play a role in leadership?

10:29 - Why leaders shouldn’t focus on being a genius, but should instead focus on being a genius maker, and why this is crucial to leading great teams. Plus what it means to be an active listener.

16:11 - Why great leaders must possess empathy and a high EQ

19:02 - Can leaders actually learn to be empathetic?

22:04 - In times like we’re living in today, how can leaders learn to approach hard conversations with grace. Plus why it’s important to show as leaders that we don’t have all the answers, and why we can ask permission to have real conversations, which we may get wrong.

27:57 - Why every leader should learn to declare their intent before any conversation begins, and how it can help to diffuse any situation.

31:10 - How does having a strong personality hinder or help people in leadership roles?

33:34 - How to find the balance of family of business, and do we live in a world where there is no longer a separation of personal and professional lives?

37:29 - When it comes to creating a vision, what can leaders do to not just bring a vision to life, but can actually build a legacy where the vision can continue long after the creator is gone.

41:16 - Why leaders must be able to disrupt themselves, detach their egos, and empathic listen, and ask one of the most important questions ‘Am I in the right role.’

44:33 - Why friending up is such an important concept, and why Scott believes this is one of the best pieces of advice he can give.

49:38 - What one of the most important things partners can do to help their business thrive?