Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed.

Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership.

“Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP

This week on PAHCOM:

● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam

● The qualities leaders should have, especially in independent practices

● Advice on supporting your medical staff and practice owner and how to strengthen teamwork

● Creating back-up and contingency plans in preparation for an emergency

● Why disaster and emergency plans need to be included in a team’s annual competencies

● Managing employee redeployment and refocusing staff in times of emergencies

● How PAHCOM has helped Helena’s career

● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is

● The benefits of joining a local PAHCOM chapter

● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification

Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc.

Resources Mentioned:

● PAHCOM Library

● PAHCOM ListServ

Connect with Helena Farabella, CMM, HITCM-PP:

● Helena Farabella on LinkedIn

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DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.