We chat to James Plunkett, Executive Director at Citizens Advice, a U.K. charity that helps 20 million people every year facing times of uncertainty.James shares his experiences working at Number 10 Downing Street during the Gordon Brown era, and explains the fascinating dynamics of power in the U.K. political system. We talk about his time influencing public policy in a number of leading think tanks, and how the debate on living standards and low pay was driven by the use of data and analysis.We also discuss the history of Citizens Advice founded the World War era, and how the values of the institution have managed to persist through to the present day organisation. James shares his thoughts on the evolution of user-centred service delivery, accessibility and inclusion, universal basic income, and the concept of charity as a platform. An inspiring listen for anyone looking to join the Tech for Good movement!