If you ever wanted a history lesson or a behind the scenes look at Starbucks and how it really works, listening to this podcast episode with the return of Rachel O'Byrne will give you that fix you need. She's happy in her new job as a smiling, and never grumpy or tired Starbucks barista, and she shares some  stories and what her experiences have been like working at her local cafe so far.

Oh yes, I forgot to mention that this was a phone interview again!