Small Behaviors, Big Impact: The Power of Everyday Interactions
Transforming Workplace Behaviors

Welcome to Monday Night Live! Tonight, we’re thrilled to welcome back Joanna Gaudoin, a seasoned consultant with a rich background at KPMG. Joanna has become a cherished friend of our show, offering invaluable insights into improving communication and people skills. Her expertise helps individuals and organizations enhance performance and build better relationships.

About Joanna Gaudoin
Joanna Gaudoin, formerly a consultant at KPMG, now runs her own business focused on helping professionals hone their communication and interpersonal skills. Joanna’s approach is grounded in practical experience and a deep understanding of organizational dynamics, making her advice both relatable and actionable.

Key Discussion Points
Anecdotes of Recent Annoying Issues
Joanna shares anecdotes about recent annoyances in the workplace, highlighting behaviors that can significantly impact the work environment. From minor habits to major interpersonal clashes, these stories underline the importance of addressing seemingly trivial issues that can disrupt productivity and harmony.

Everyone Notices Different Things
Joanna emphasizes the idea that everyone notices different things in their workplace. Understanding this diversity in perception is crucial for fostering a more empathetic and cooperative work culture. By appreciating varied perspectives, teams can address issues more effectively and build stronger relationships.

Perceptions Differ and Have Repercussions on Business
Differing perceptions among team members can have substantial repercussions on business. Misaligned perceptions lead to misunderstandings, reduced collaboration, and conflicts. Joanna explains how acknowledging and addressing these differences can improve communication, streamline workflows, and enhance overall efficiency.

The Impact of Small Behaviours
Joanna delves into how small behaviours can have a significant impact on workplace dynamics. From body language to tone of voice, the subtleties of our interactions influence team cohesion and organizational culture. Joanna provides practical advice on being mindful of these small behaviours to foster a positive and productive environment.

Real-Life Examples
Joanna shares personal experiences from her recent home renovation, contrasting the service of two companies. One company, despite a major mistake, turned the situation around by offering exceptional service, leading Joanna to recommend them. In contrast, another company provided poor service, damaged property, and failed to deliver on promises, resulting in a negative review. These stories illustrate how small actions can significantly impact customer perception and loyalty.

Professional vs. Tradespeople Expectations
Joanna discusses the differences in expectations between professionals and tradespeople. She notes that companies successful in dealing with professionals understand the need for clear communication and reliability. Conversely, even in professional services, small behaviours can make a significant difference, such as acknowledging colleagues at networking events or simply offering to share a wine bottle at a lunch.

Addressing Office Politics
Joanna tackles the complex issue of office politics, noting that hybrid working has exacerbated some problems. People avoid difficult conversations by staying at home, leading to unresolved issues and negative office politics. Joanna suggests that addressing these issues head-on and maintaining open communication are crucial for a healthy workplace culture.

The Power of Complaints
Joanna believes that complaints, when handled correctly, are opportunities for improvement. She shares her father’s philosophy that a well-constructed complaint can lead to significant changes and better service. Joanna encourages organizations to view complaints as valuable feedback to enhance their operations and customer satisfaction.

The Importance of Effective Meetings
Joanna also addresses the inefficiency of many workplace meetings. She advocates for clear agendas and objectives to ensure meetings are productive and valuable. Joanna highlights the importance of managing time effectively, especially in hybrid working environments where back-to-back meetings can lead to burnout.

Conclusion
Join us tonight for an engaging discussion with Joanna Gaudoin, where she shares her expertise on improving workplace behaviours and building better relationships. Whether you’re looking to enhance your personal career or improve your organization’s performance, Joanna’s insights offer practical and actionable advice..

In this episode of Monday Night Live, we aim to equip you with the tools to improve both individual and organizational performance through better communication and understanding. Tune in and take the first step towards transforming your work behavior with Joanna Gaudoin’s expert guidance.

Stay tuned for more stories of extraordinary people on Monday Night Live!

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