When you face conflict in your workplace, what do you do? If you can get to the place where you see conflict as a natural part of working with others, you have the chance for peace. We begin by asking, what do you really want? Once you know that, what are you and the other going to do about it? If your goal is to listen to and learn about the other, you're ready to create a strategy. Since you can't control the outcome, your process is critical. That's when you discover what's important to both of you so that you can negotiate. When you reach an agreement, commit to each other so that you have real resolution.