Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)


Digital Transformation in the 'New Normal'

October 08, 2020

492: Fiserv SVP & CIO Keith Fulton and Subway CIO Mike Macrie discuss


  • Both company’s reactions to the COVID-19 pandemic, including how Fiserv’s digital agenda was impacted by COVID
  • How the pandemic forced Fiserv to react at a speed significantly faster than before
  • How Subway franchises innovated and solved problems to keep their businesses sustainable throughout
  • Why Subway is looking to react to the current marketplace rather than try to predict it
  • The permanent changes that will result from COVID-19, such as the digital transformation we are seeing in the office

Among a variety of other topics.


This episode was recorded live at the 2020 Metis Strategy Digital Symposium.


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This episode is sponsored by Zoho.