509: Domino’s Pizza SVP & Chief Innovation Officer Dennis Maloney

• Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience. 
  
• The advantages the company gained by insourcing talent that was once outsourced
  
• Why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online. 
  
• The steps Domino’s has taken to create a memorable customer experience both in-store and online
  
• How recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic
  
• Why the company is filling in potholes in every state in the US
  
• How Domino’s is preparing for autonomous delivery
  
• The consumer preference changes that are here to stay post-pandemic
  

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes