501: Aflac Chief Digital Information Officer Rich Gilbert

• The digital transformation the company has undertaken, including what he refers to as “One Digital Aflac” and how the transformation has impacted the customer experience.
  
• Rich’s thoughts on the COVID-19 pandemic, including how it forced Aflac to reinvent and double down on digital as well as the changes here to stay post-pandemic. 
  
• How the company shifted from a waterfall to an agile approach
  
• Why one’s ability to adapt to more than coming up with new technologies is the most important thing for the company
  

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes