494: SYKES Executive Vice President and Chief Information Officer Dave Pearson discusses

• An overview of SYKES, including its portfolio of capabilities, and the company’s partner network, and SYKES Digital. 
  
• Dave’s purview as CIO
  
• The OneTeam platform the company developed to support its work-at-home agents
  
• Why the company has had a virtual structure for many of its employees since before the pandemic and the learnings from that. 
  
• Dave’s take on the cloud and artificial intelligence
  

Among a variety of other topics.

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This episode is sponsored by Zoho.