477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:

• An overview of Yum! Brands ecosystem
  
• Clay’s four key priorities around redefining the customer, team member, and employee experience
  
• How COVID has accelerated the company’s digital journey
  
• How the company delivers an excellent customer experience
  
• How the company has implemented customer feedback to deliver contactless payments
  
• The innovation lab at Yum! Brands
  
• Clay’s view on the future of the mobile workforce post-pandemic 
  
• Clay’s take on the evolution of the CIO role
  
• How switching from a project to a product mindset can accelerate product development and delivery
  
• How agile thinking applies to operations
  

Among a variety of other topics.

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This episode is sponsored by Zoho.