442: Carnival Corporation CIO Greg Sullivan describes how the company works to exceed its guest expectations in every possible way. To surprise and delight customers, the company has rolled out the ocean medallion wearable, a coin-size device that can be sensed by location and transaction sensors throughout the ship. This wearable removes friction by allowing crew members to provide a personalized experience, and it allows guests to pay and unlock doors. We also discuss the benefits of being an internal first customer, Greg’s take on data privacy, data virtualization, blockchain, and edge computing, his background as a CEO, among other topics.