How do you build and scale digital innovation inside a 170-year-old company?

Luke Gebb, EVP of Global Innovation at American Express, joins Peter High to share how Amex Digital Labs brings emerging technologies to market through a disciplined stage-gate process.

Gebb outlines how his team incubates and graduates products that become core to Amex’s customer experience—from peer-to-peer payments to blockchain-based travel rewards. He also shares lessons in navigating cross-functional execution, partnering with big tech, and launching products customers actually use.

Key topics include:

• Amex’s stage-gate innovation model
• Scaling peer-to-peer payments via PayPal/Venmo
• Building customer-centric discovery tools with GenAI
• Passport: Using NFTs to enhance travel experience
• Collaborating across engineering, legal, and compliance

”

Learn more