Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)


How Gallagher Built Enterprise AI on Culture and Data First

December 22, 2025

What if the key to enterprise AI wasn’t a tool, but a mindset?

Mark Bloom, Global CIO at AJ Gallagher, joins Technovation to share how the 70,000-person insurance giant is scaling AI by leading with data quality and cultural alignment—not flashy tools.

In this episode, Bloom details:

  • How Gallagher eliminated 800+ data silos to centralize insight and enable AI
  • Why crowdsourcing use cases from employees unlocked adoption at scale
  • The shift from efficiency gains to revenue-focused AI
  • How culture helped overcome resistance to data consolidation
  • His dual perspective as both CIO and board member