ServiceNow’s VP & Head of Product Management for Telecom, Media & Technology, Rohit Batra, discusses the future of autonomous networks, intent-based solutions, and the transformative role of agentic AI in telecom. How will AI-driven automation revolutionize customer experiences, streamline operations, and deliver on ambitious visions of fully autonomous networks?

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In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Rohit Batra of ServiceNow:

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• How is agentic AI fundamentally different from generative AI, and why does it matter for network operations?
  
  
• What challenges do organizations face when implementing autonomous networks powered by AI? 
  
  
• Can agentic AI improve customer experience and satisfaction? 
  
  
• Which industries and use-cases stand to benefit most from agentic AI-driven networks?
  
  
• How will AI systems and human operators collaborate to manage future networks?
  

Learn More

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• Also listen in on Rohit’s previous podcast, Experience-Led Transformation: How We Meet Customer Demands.
  
  
• Learn more about how MEF is accelerating Service Automation.
  

About Our Guest

Rohit Batra, ServiceNow, VP & Head of Product Management for Telecom, Media & Technology

Rohit is the Vice President and Head of Product Management for TMT (Telecom, Media, Technology) Industry at ServiceNow. As part of his role, Rohit leads the TMT product strategy and roadmap pertaining to domains such as network and service experience, order management and customer experience for ServiceNow customers. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organizations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in TMT industry across Customer Experience and BSS/OSS domain running delivery, solutions, and product management functions.

Executives at the Edge podcast is brought to you by MEF, an industry association of 200 service, technology, and cloud providers who together accelerate enterprise digital transformation.

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The post Agentic AI: Intent-Driven Autonomous Networks appeared first on MEF.