More and more studies are emerging on the changing role of retail sales staff and they all point in the same direction. The latest report, this one by CEA entitled "Enhancing the In-Store CE Retail Experience Using Mobile Devices" paints the same picture as many of the other reports we've covered here before on this topic: The in-store sales role is being slowly usurped by our devices. Chuck let's us in on the results of the report and a few helpful suggestions on what this dwindling employment segment needs to do to adapt to the changing mobile shopping landscape.

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