In this episode of MHEDA Talks, host Shari Altergott, CEO of  The CX Edge, sits down with Pamela Barnum—former undercover police officer, federal prosecuting attorney, and now a highly sought-after communication expert. Pamela, a featured speaker at MHEDA’s upcoming Emerging Leaders Conference, shares her expertise on building trust, decoding nonverbal communication, and improving workplace dynamics in today’s fast-paced, digital world. Drawing from years of high-stakes experience, Pamela offers practical tools for navigating conflict, adapting to different communication styles, and leveraging emotional intelligence to foster stronger relationships at work and beyond.

• The #1 Workplace Issue: Communication

• Active Listening & Nonverbal Cues

• Conflict Resolution Strategies

• Emotional Intelligence in Leadership

• Communication Across Generations

• The Impact of Technology on Workplace Interactions

Pamela Barnum, a former undercover police officer and federal prosecuting attorney, is now a trust strategist and nonverbal communication expert. Drawing on her 20-year career in law enforcement and the courtroom, she shares real-world techniques for building trust, detecting deception, and enhancing communication—skills honed while working undercover and refined through advanced study in corporate negotiation.

Join us in Chicago for the Emerging Leaders Conference!

Unlock the transformative power of effective communication in leadership. Designed for aspiring leaders, this dynamic event offers engaging sessions, expert keynotes, and interactive roundtables focused on building the skills to articulate vision, inspire teams, and foster meaningful connections. Discover how mastering communication can elevate your leadership journey and empower you to lead with confidence and clarity — Learn More!