The holidays are fast approaching. And for many of us, I’ve been spending more time in big box stores and shopping malls than we’d prefer. Many businesses continue to struggle. First, they dealt with the effects of the pandemic a few years ago. But since then, the economy has been up and down, which has people worried. One store, Target, has a new policy that it believes will boost its business and get it back on track. Their new CEO thinks Customer service is the key. And he thinks he’s come up with an idea that’ll help deliver exceptional service. And well, that may matter to some people, but for many, it’s all about saving money…

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