In recent years, a phone call to customer service has been something that many of us dread. It doesn’t matter what the product is; we all find that it’s a frustrating experience. It’s never been fun, but it’s gotten more frustrating in recent years because most call centers aren’t here in the U.S. For many, ‘Bob” in customer service isn’t telling us his real name. He’s likely answering your call from a foreign country. And while he may technically speak English, his accent is difficult to understand…

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