Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss account care and how utilizing these services can be an effective way of improving a firm’s billing.
Amanda explains that the account care team’s purpose and how it looks to collect outstanding accounts receivable before it becomes a collection’s issue. She highlights the importance of being direct with any accounts receivable problems and how law firms and their clients benefit from having these services.
Amanda describes how account care representatives pride themselves on knowing the ins and outs of the firm, their billing cycles, and any timelines or expectations associated with the firm.
She emphasizes the importance of the training that account care representatives have to undergo, in order to be there for the clients of the law firms, as they navigate the financial complexities of their personal situations.