Our Guest: Nathan Knight, Director of Performance Management & Learning and Development Better.com

In this episode, Nathan Knight, Director of Performance Management and Learning & Development at Better.com, speaks on how his team is approaching learning and development, as well as his views on how leaders can incorporate diversity, equity, and inclusion into their existing training programs in order to achieve better results and outcomes. Nathan details how allyship plays a crucial role in a company’s development and what tools and practices you need to implement in designing L&D programs. He then shares powerful advice on judgement, beliefs, and your true feelings about your work that anyone at any stage in their career could benefit from. How do you keep yourself growing?

Conversation Highlights
The philosophies of their learning and development programs
Figuring out what types of training your team would benefit from
The importance of reevaluating the value you’re providing during times of change
Simple tools you need for designing training programs
How L&D fosters a diverse, equitable, and inclusive space
Incorporating inclusivity into meetings, presentations, and conversations
The role of allyship in the workplace + The best way to improve your allyship

Episode Timeline
[00:21] Introducing the topic of this episode + What it’s been like living in NYC during the pandemic

[01:45] How Nathan got into learning & development

[03:24] How have you incorporated your learning experiences from other roles to your role at Better?

[04:59] How Better is approaching people development more holistically

[08:02] Nathan’s approach to measuring ROI on learning & development courses

[11:28] Types of trainings: Quick results vs. long-term impacts + High vs. low investment

[14:29] Challenges and opportunities Better is considering in the coming months

[17:58] Using technology and tools to meet people where they’re at in development

[20:45] Leveraging external resources to your advantage

[21:53] How learning & development initiatives foster diversity, equity, and inclusion

[26:11] Is inclusivity a part of your conversations and meetings?

[28:26] How Nathan thinks organizations should be embedding allyship into training, rather than treating them as add-ons

[32:38] Nathan’s go-to resources and tactics for improving allyship

[35:29] What do you wish you could have learned sooner?

Resources
Follow Better.com on Instagram: www.instagram.com/betterdotcom
Follow them on Twitter: www.twitter.com/betterdotcom
Connect with them on LinkedIn: www.linkedin.com/company/betterdotcom
Inclusion by Jennifer Brown: www.jenniferbrownconsulting.com/inclusion-the-book

Connect with Nathan Knight
LinkedIn: www.linkedin.com/in/nathanknight
Website: www.better.com

About Marlow
Marlow is where leading professionals at all stages in their career go to refine the core professional skills and habits that matter most. We combine in-house expert coaches with interactive resources to ensure a personalized coaching experience for each member. Marlow coaches partner with employees at companies of all sizes — from 20 team members to enterprise corporations. We’re coaching people all over the world and have the capacity to scale with your team’s needs.

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