Christopher Lochhead Follow Your Different™

Christopher Lochhead Follow Your Different™


148 Are You Undervaluing Your Customers? w/ Rob Markey of Bain & Co.

March 30, 2020

We speak with Rob Markey of Bain & Co today about his breakthrough piece for Harvard Business Review “Are You Undervaluing Your Customers?”Rob also leads the Net Promoter Score Loyalty Forum and his Firm, Bain, invented the Net Promoter Score (NPS).


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