JuvoHub - Property Management Podcast

JuvoHub - Property Management Podcast


Omnichannel Customer Service

November 18, 2020

Episode 15 – JuvoHub Podcast

Host: Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts

Our Special Guest: Audra Lamoon

“Chief Happiness Officer at Livewire Performance Consultants Ltd; Audra is an Experiential Corporate Trainer, Speaker, Turn-around Advisor, Consultant, and Coach in retail, hotel, residential, mixed-use, property, and hospitality.Focus is always on people, property, and service.”

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Show Highlights

Notes from the host:

There is customer service and then there is Omnichannel Customer Service. Customer service does not change based on the platform you are using. Audra Lamoon provides an absolutely BRILLIANT look into omnichannel customer service and provides some insightful case studies and stats for us to salivate over. An absolutely spectacular podcast. Do not miss out.

Some questions we consider:

* What does it mean?* Have you examples of what you mean?* How is it different on the phone?* How is it different online?* What mistakes are you seeing with online and telephone customer service?* What one actionable tip could you share that has served you well as an educator?

What one actionable tip could you share that has served you well as an educator?

You have to have fun. Don’t do anything that you don’t enjoy because you’ll never be good at it. So, just have fun. And listen, our vision is the same as our mission, but backwards. So, it’s fun through learning, and learning through fun, that’s it. If we have fun through learning, and we’re learning through fun. How amazing is that? Thus, so always have fun with what you do.Audra Lamoon, Chief Happiness Officer at Livewire

If you enjoyed this episode be sure to check out:

* Maintenance Training – Connecting Text Book to Real World* The Customer Experience – Creating a Sustainable Brand Program* Why Systems Training is a Must!