All great managers know how to field the best lineup against their opponent and not let to their game plan get too predictable. In the battle against constant noise, I suggest using a practical tool I have developed that ensures you compete every day t...

Leading an effective meeting may look easy to outsiders, but insiders know that success requires a willingness to carry the burden of conflict, ambiguity, time constraints and personal differences. In this episode,

Call back episode #71 recorded January 07, 2019 Gratitude is the engine that drives people forward when everyone else gets stuck spinning their wheels.

Charley Thornton speaks with John Borta, Sr. Director of Leadership Effectiveness at Grainger. They discuss the big mistakes people make when it comes to meeting facilitation and how to avoid them.

While suffering the loss of my beloved SUV, I realized that its easy to lose trust quickly and permanently. In this episode, I share many of the real risks of poor communication and how trust ranks h

When writing chapter 14 of the book Noise, I was inspired to design a simple deck of cards to help manage scheduled times of silence so they wouldnt become noisy appointments. So pick a card, any

Call back episode #82 recorded March 2019 A ski-school story inspired a closer look into the value of mastering going slow, so you could gain more control going fast. Links: Skiing moguls the slow way (video): https://www.youtube.com/watch?v=yIhw0z1d1ko

Its possible to deliver a clear message and get the tone all wrong. Maybe it should be empathetic, not urgent; upbeat and not matter of fact; or serious versus sarcastic. Take a few moments and caref

Even after running an effective meeting, people can easily lose focus just a few hours or days later of what needs to happen next. Whats the key to keep everyone headed in the right direction afterwa

Call back episode #50 recorded July 2018 Any car ride can provide a quick way to gauge if your conversations are on track, or driving people crazy. Step in and see.