Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management

Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management


Latest Episodes

Avoid the Advice Trap and Become a Better Leader, Featuring Michael Bungay Stanier
December 15, 2019

Beware the Advice Monster! That’s good coaching advice from this month’s guest—best-selling author Michael Bungay Stanier. Elisabeth interviews the king of wit and clarity, while sneaking a peek at his upcoming book, The Advice Trap.

Using RPA to Lean Out Admin Processes, Featuring Joshua Beaudry
November 15, 2019

Today’s guest is Joshua Beaudry, a philanthropic skateboarder who is unleashing robots for good! Automation is all the buzz these days, and we had the honor of speaking with someone at the forefront of the growing field. Joshua also heads…

Surprising Discoveries About Japan's Continuous Improvement Culture, Featuring Laurie Fiorica and Hilary Hellman
October 15, 2019

In this episode, Tracy and Elisabeth dip into their incredible experiences in Nagoya and Tokyo in their interview with Laurie Fiorica and Hilary Hellman—two amazing leaders they met on Katie Anderson’s Japan Study Trip.

Disaster Recovery Made Easy With the Toyota Product System, Featuring Liz McCartney
September 16, 2019

Today’s guest is a school-teacher-turned-home-builder who has upended the way this country responds to disasters. As we anxiously tune into the advance of Hurricane Dorian, this interview provides key insights into how the Toyota Production System help...

Stanford Hospitals Cure HR Bureaucracy With Lean, Featuring Ekta Vyas
August 15, 2019

Today at the Cafe we’ll give you great things to contemplate while you get in a few more days at the beach. Our featured guest is Ekta Vyas, the director of Human Resources for Stanford Children’s Health / Lucile Packard…

Leaning Out the Accreditation Process in Healthcare, Featuring MaryBeth Jermyn
July 15, 2019

Check out Elisabeth’s interview with the head of Lean Cultural Transformation for Exeter Health Systems, MaryBeth Jermyn. She’s got surprising insights around achieving mandated Lean Healthcare certification in a Lean way.

How Goodyear Uses Lean Six Sigma to Strengthen Diversity & Inclusion, Featuring Billy Taylor
June 17, 2019

Today’s Special features Tracy’s interview with the phenomenal Billy Taylor, the Global Head of Diversity and Inclusion at Goodyear Tire and Rubber Company. For In the News, Tracy and Elisabeth describe their recent Japan Study Trip – fascinating,

Removing Waste and Delivering Fresh Farm Food With Big Data
May 15, 2019

Today’s special features a woman who left a job at MIT and used big data to launch a farm-to-table food delivery service. Tune in to hear Elisabeth’s interview with Erin Baumgartner, CEO of Family Dinner! For our Survey Says segment,…

10 Secrets to Outstanding Customer Service, Featuring Jeff Toister
April 30, 2019

Today’s Special features Elisabeth’s interview with author and customer service thought leader Jeff Toister who gives a behind-the-scenes look at overcoming the obstacles to providing excellent customer service.

Turning Failure Into Growth With a Great Mentor, Featuring Mohamed Saleh and Heather Pierzchala
April 15, 2019

In this episode of the Just-In-Time Cafe, we’ll feature a candid conversation with Senior Sensei Mohamed Saleh and Lean Sensei Heather Pierzchala of Hartford Healthcare as they discuss the journey of their mentoring relationship.