Get more resources at http://www.JEB123.com or call Jeb at 1-888-360-2249

Customers get mad for lots of reasons. Sometimes they are totally wrong. In most cases though they're pissed off for a good reason. The one thing you can count on is when they get mad they're going to call you and there is a good chance that call will not be pleasant.
What is important to understand is how you handle that situation has a direct impact on your relationship with the customer, future sales, and potential referrals. In this episode I'm going to give you 3 rules for dealing with pissed off customers.