Sales Gravy: Jeb Blount
Sales Hack: Salespeople help, salespeople
There is no doubt that gatekeepers can be a pain, especially when they refuse to give you basic information. When you hit a wall the Salespeople, help salespeople hack is an awesome secret weapon. It has worked for me time and again when I've had a hard time getting to the right people in prospective accounts.
Keep hackers out of your demos and presentations (http://www.omnijoin.com/salesgravy)