Most customers are lost because salespeople take them for granted, leaving the door open for aggressive competitors to steal them away. When you neglect your customers you put your company and your career at risk. In this episode Jeb Blount,author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, gives you advice and techniques for mantaining strong connections with your customer base. He will help you get started with a systematic account management process that will give you the upperhand in protecting your turf.