Laurie McGraw is speaking with Inspiring Woman Nadine Hauf.

In this 2024 WBL (Women Business Leaders) Series, Nadine begins our conversation with a view into how she developed an innovative technology hub for health plan members.  A place where people can come into the care system and understand what is available to them.  She built this hub at a time when there was no playbook to look to, so innovation began with an idea and a blank piece of paper.  This is where working collaboratively with her team was imperative.

Over the years Nadine has pushed herself into areas where she had both energy and opportunity to move up the ladder.  Relationships are important to her as is building her tribe.  When she wants to pursue something, she relies on them for advice and encouragement.  Even when she is headed into an important meeting or presentation, a quick call or check in from the network can give her that extra boost.  WBL has become a very important part of that tribe for Nadine.

On staying sharp, Nadine relies on nutrition and fitness as key parts of her daily routine.  And she is always cultivating her mentor and mentee relationships.  These have been critical to her own success, and she is now very committed to paying it forward.

Guest Bio:

Nadine Hauf, leads an integrated and synchronized concierge experience dedicated, personalized and focused only for National Account clients. Nadine supports our underlying deliverable focus on trend management each day and is accountable for commitments made to National Account Clients.

Primary Responsibilities:

– Serves as an operational leader for advocacy and clinical teams supporting National Account Clients with overall accountability to include the staffing, coordination, and leadership of the integrated call, clinical, and behavioral health teams of top talent.

– Leads a team of Lead Operations Directors supporting the front line advocates and clinicians providing concierge service to the Premier members in a solution that removes the heavy lifting from the member, while focusing on overall medical trend reduction and increasing member satisfaction.

– Partners with the account management teams to ideate and disseminate new solutions and best practices from across the enterprise, using a sound working knowledge of multiple functions (e.g. clinical, network, member incentive structures, provider strategies, fraud/abuse, contractual issues)

– Analyzes and interprets client data and reports, health assessment data, and other relevant population statistics in order to make recommendations for client strategy, programmatic interventions, benefit design, or to communicate the performance of clinical and other client programs.