Inform Podcast

Inform Podcast


Episode 17: The Complaints Resolution and Referral Service

March 10, 2021

In this episode

In this episode of Inform, we look at the Complaints Resolution and Referral Service or CRRS, a free service for people with disability who are users of a disability employment services, Australian disability enterprises and advocacy services. It’s one of many services delivered by JobAccess.

Tammy Cesana the Client Support Manager of the Complaints Resolution and Referral Service joins us to explain just what the CRRS is and how it works. We’ll also look at why you might need or want to make a complaint, how you can get in touch with the CRRS and Tammy has some advice on how to ensure you’re ready to make a complaint.

A free service

"So, the complaint resolution referral service, also known as CRRS is a free service for people with disability who are users of a disability employment services, Australian disability enterprises and advocacy services. It exists for people with disability to discuss any problem they might have with any of these Australian government funded services."

But the CRRS is not just an avenue for people with disability to discuss issues they may have with these services, crucially, it’s an avenue to make a complaint.

"The CRRS can assist service users with different types of complaints. But what we focus on is if the service has breached the national standards for Disability Services, so it can be if they're not getting a service or support that should, they should be provided with, if they're not being allowed to make a complaint, or if the service has ignored that complaint, if they have been unfairly exited from a service, if they feel that they've been abused, neglected or mistreated within a service, if they're not receiving the support, they need to find keep or do a new job whilst they're registered with a disability employment service. If they've got unsafe or poor employment conditions while working in the Australian disability enterprise."

The CRRS can act as a mediator, as Tammy explained, but they can also investigate complaints. 

Resources

The Complaints Resolution and Referral Service

JobAccess

Transcript

You can find a transcript of this episode here:

Inform Podcast Episode 17 Complaints Resolution and Referral Service TranscriptDownload

Share your story with Inform

Do you have a story that you’d like to share? Get in touch at inform@iagroup.org.au

Inform is a production of Independence Australia. If you’re keen to hear more, you can go back and listen to our past episodes at: www.informonline.org.au/listen

Stay tuned for the next episode of Inform. In the meantime, make sure you subscribe to Inform on your preferred podcast listening platform to be the first to hear about new episodes.

Host and producer: Kirby FenwickManaging editor: Alison Crowe

Our thanks to Tammy Cesana and JobAccess.

This episode of Inform was recorded and produced on the lands of the Wurundjeri people of the Kulan nation. We pay our respects to elders past and present.


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