Episode 70 – A remarkable professional practice

In The Slipstream

Episode 70 – A remarkable professional practice

October 19, 2022

In this episode we talk with John Fitzgerald of Active Rehabilitation about growing a remarkable professional practice.

Amongst a range of interesting topics, we discuss –

Specialising in profitable niche areas
Being nimble enough to handle staff and patient illness throughout COVID
Recruitment, including how to source, employ and train top level graduates
Building a first rate culture within the business – this does not happen through accident

John also shares some interesting aspects about inducting new team members, developing written procedures for all aspects of client care and the multi-pronged approach used by his team to ensure timely and effective communication.

As a regular consumer of their services, John has some words of advice for accounting practitioners seeking to work with business clients.

The collaboration software that John mentioned which is used within Active Rehabilitation Therapy is Basecamp, which can be accessed via basecamp.com/.

In the interview John also mentioned two books from which he’s drawn insights and inspiration, details of which appear below –

The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance, by Adrian Gostick.
The Infinite Game: How great businesses achieve long-lasting success, by Simon Sinek.

The book Scott mentions during the Coach’s Corner segment is –

What really happened in Wuhan: A virus like no other; Countless infections; Millions of deaths, by Sharri Makinson.

The downloadable Threat Analysis worksheet that Scott mentions during the Coach’s Corner segment can be accessed here: slipstreamgroup.com.au/in-the-slipstream-episode-70/.