A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.

Here’s a link to the audio recording, slides, and other material:

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Download MP3 (right-click, then Save Link As)

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• PowerPoint slides zip file | pptx | slideshare
  
• Sample of one-page help
  
• Sample long topic
  
• Game worksheet
  

Why users can't find answers in help material — STC Sacrament presentation from Tom Johnson

This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.

Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.

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1. 
   
2. Recording of STC Berkeley presentation on why users can’t find answers in help
   
3. Recording and slides for “Why users can’t find answers in help” presentation to STC Silicon Valley
   
4. Creating code samples for API/SDK documentation (webinar recording, slides, and audio)