You can learn more about Alisa Bonsignore from her site, clarifyingcomplexideas.com. Presentation description Here’s the description of Alisa Bonsignore’s presentation, “Saving Your Sanity Through Better Client Relations”: Is work craziness creeping over into the rest of your life? You’re not alone. Having the confidence to take control of client relationships can improve all aspects of your life. In this session, you’ll learn communication tricks that make the process work more smoothly and not only improve client satisfaction, but prevent the schedule creep that affects the rest of your life. You’ll learn how to charge what you’re worth, and do so with confidence. You’ll also learn how to strategically use the word “no” to give yourself more authority and shift the balance of power out of the client’s favor. (Read more details at STC Silicon Valley chapter) Video You can watch a video of the recording here: Audio If you just want the audio, here it is: Listen to this presentation: You can download the MP3 file, subscribe in iTunes, or listen with Stitcher. About Alisa Bonsignore Based in the Bay Area, Alisa Bonsigno respends her days clarifying complex ideas, translating technical and clinical information into understandable language tailored to the needs of healthcare, network security and healthcare IT clients around the globe. She uses humor and real-world scenarios to form the basis for her talks about professional development. Alisa has been elected to serve as Director of STC (2016-2018), and is past Chair of the Education Advisory Panel for STC. You can learn more about Alisa at clarifyingcomplexideas.com.