The Future is Here: How Humans and AI Can Propel Customer Experience with Vasco Pedro of Unbabel

Episode Show Notes:

* Vasco Pedro is the CEO of Unbabel,eliminating language barriers by combining machine translation and human post editing.
* *Unbabel Portal* ( https://unbabel.com/blog/introducing-the-unbabel-portal-a-new-way-to-manage-customer-service-language-operations/ ) *,* a self-service interface on top of the Unbabel platform, that empowers teams to measure and maximize their translation capabilities. It’s a key part of our vision to support the development of Language Operations in multilingual customer service.
* *COMET* ( https://unbabel.com/blog/why-we-believe-high-quality-machine-translation-really-is-possible/ ) *,* or Crosslingual Optimized Metric for Evaluation of Translation, which offers a fresh approach to measuring and improving machine translation quality over time.
* *MAIA* ( https://unbabel.com/blog/the-maia-project-qa-w-dr-neubig/ ) , a Multilingual AI Agent Assistants large scale research project, which will augment customer service agents with AI, making it more efficient for enterprises to deliver chat in 30 languages and improve customer satisfaction through human empathy.
* https://unbabel.com/
* https://unbabel.com/blog/category/artificial-intelligence/
* https://unbabel.com/blog/customer-service-agility-in-travel-tourism/

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