We take a deeper dive into Empathy and how HR can use it to create a product or service of utmost value. The below clip describes the difference between sympathy and empathy, and is well worth the 3 minutes.
Show notes
3:54 Information on Ethnographic Research
  https://www.nps.gov/ethnography/aah/aaheritage/ERCf.htm
3:58
Brene Brown video on Empathy

https://youtu.be/1Evwgu369Jw

 
Music Title: New Places by Nicolai Heidlas