- Edward StOnge of Flip.to @EdwardStOnge
- Tim Peter of Tim Peter & Associates @TCPeter
- Holly Zoba of Signature Worldwide @HZoba
Minute 6 — Tims review of what's wrong with current wages and its sustainability versus turnover of good staff
Minute 15 — what's wrong with HR according to Loren & Tim as it relates to automation and the persistent need of hospitality staff
Minute 19 — Edward St Onge joins
Minute 22 — Discussion begins regarding the use of AI according to Edward
Minute 32 — Discussion begins regarding poor Revenue management practices with a Tampa hotel example discussion continues about ‘anchor rates'
Minute 36 — Holly Zoba joins
Minute 47 — API use for gathering data
Minute 54 — Holly asked how to set rates based on high demand and sell it, expands into larger rate strategies and additional service charges
Minute 1:06 - Loren asks the question is the GM still in charge for the accountability to the hotel's revenue success? Discussion grows to the interaction of revenue managers and the rest of the team
Minute 1:18 - Edward proposes that managers like people stop gathering new perspectives using the example how people stop listening to new music after a certain time
Minute 1:27 - ‘Buzzwords & BullS*t — words not to use and that get overused that shouldn't
Minute 1:35 - What makes a good GM
Minute 1:41 - Why hiring a consultant works
Minute 1:50 - recap discussion of Pokemon that leads into the use of AR &VR
Minute 1:55 - Loren & Ed disagree about the future use of AR wearables
Minute 2:08 - Recap of where to find each host
Other newsworthy Items not discussed in the show are;
Google Maps showing how long people typically spend at a store or venue
Travel cheap thanks to Google's hotel and flight-finding search update
Techniques to use this week;
Autoplay Videos
here’s a trick — after you first load the youtube link and it self-generates the thumbnail replace it with the link you would want users to actually click, that way the video will play but the link can go to the location you want the user to act on.