Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a propertys financial performance. A higher RevPAR means a hospitality property is generating more revenue per av

Today Im very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well.In this episode, I will explain the benefits and features of a hotel booking app.As I mentioned,

Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property.So, what do hotel evaluators look for.Hotel evaluators, also known as

Excellent customer service is essential for any business, but it is particularly crucial for hotels.In this episode, Ill share ways for you to improve your hotel customer service.Guests come to h

A well-crafted hotel business plan is a comprehensive road map for your propertys growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line.In th

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience.Heres what you need

Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends.Here is our take on the top 12 hospitality property tr