Sheila Heen is my guest today. She’s the coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), a New York Times Business Bestseller that has continuously been in print. An updated 10th anniversary edition was published in 2010. She’s also the coauthor of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood), a New York Times bestseller. She is a lecturer at Harvard Law School and a founder of Triad Consulting Group.

We discuss difficult conversations between faculty and students in this episode, the first of two episodes with Sheila Heen.

We recorded this using Skype because of technical problems with the application that we normally use. You may notice lower audio quality.

Here is a transcript of this episode.

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