Grow Great - A City Government Leadership Podcast

Grow Great - A City Government Leadership Podcast


Asking & Answering Tough Questions – Grow Great Daily Brief #241 – July 8, 2019

July 08, 2019

When I was about 27 I uttered a statement one afternoon while my team was wrestling with some customer service challenges. “The quality of our questions determines the quality of our business.” The statement was provoked by our company’s inability to c...