In today’s episode, we’re going to sit down for a chat with an engaged West Coast partner, Harborstone Credit Union, located in Lakewood, WA. During a powerful conversation with their VP of Retail Member Experience Nicole Elliot and Financial Navigator Jen Rose, we explore how Harborstone rapidly deployed their Financial Navigators during an unprecedented crisis.  We dive a little deeper into just how Harborstone was already positioned to help its members weather this financial proverbial “perfect storm” through empathy and understanding.

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