GovExec Daily
Making Automated Customer Service More Empathetic
October 14, 2022
Weve all experienced long wait times on the phone, hoping for a solution to a problem that we have with a government agency or public service. But, according to a new report, agencies can temper some
This daily podcast for federal audiences that address the top stories for each day ahead. Host Ross Gianfortune interviews newsmakers, GovExec staff and experts for analysis of the news of the day.
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