A lot of people these days are using the buzz word "analytics," but few people actually know what it is or how it works in government. Getting started with analytics can be daunting, but it doesn't have to be. In this episode, Sharon and Eric chat with What Works Cities fellow and former New York City Chief Analytics Officer Mike Flowers to discuss how analytics works and how cities can get started with their own analytics programs.

Mike has a wealth of experience using data to drive improved decision-making in government. He founded the Mayor's Office of Data Analytics (MODA) in New York City and has worked with governments around the world to infuse analytics into government operations. Throughout his career, Mike has focused on improving operational decision-making by arming public servants with the information they need to improve outcomes.

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