Guest: Douglas E. Noll  talks about his book  DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less 

Website: http://dougnoll.com/

We will talk about

The Secret to De-escalating any situation
The 9 Effects of emotions
3 step listening vs listening with your ears
The power of YOU statements
The social constructs of emotions
Prison of Peace project

Are you being bullied?  Have difficulty being heard?  De-escalate is for you!

Doug teaches effective communication by hearing the emotions behind the situation instead of reacting to the words. He shares easy to implement effective strategies to de-escalate any situation and walk away feeling powerful.  Learn to gain control over the quality of your life now.

What is DE-ESCALATE? Successful trial lawyer-turned-mediator, Douglas E. Noll, has written the highly anticipated De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, giving readers the secrets to calming an angry person of any age while remaining centered and calm. Based on Noll’s thirty-five years of law and mediation experience, the book guides readers on how to keep their composure during a heated argument, and to withstand insults, provocations, and disrespect from others without losing their cool. In a world more politically divided than ever, De-Escalate provides a simple, surefire way to communicate with others respectfully and productively, despite how tense a situation may be.

When someone faces an upset spouse, a confrontation on social media, an unhappy customer at work, or an unresponsive teenager, how well do they handle it? Does the argument intensify because of their response? In De-Escalate, Noll shares how to defuse conflicts quickly by focusing on the emotions of the angry person rather than the words being said (or screamed). In this way, habitual responses of anger and frustration are circumvented and cooler heads will likely prevail.

Bio: Douglas E. Noll, JD, MA, is a full time internationally recognized mediator and peacemaker, specializing in difficult, complex, and intractable conflicts. He is a Fellow of the International Academy of Mediators, on the American Arbitration Association panel of mediators and arbitrators, and is certified under international standards established by the International Mediation Institute. He is the author of the award-winning book Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts published by Prometheus Books. Doug has been listed as one of the Best Lawyers in America since 2005 by US News & World Report, is a Northern California Super Lawyer and is one of 193 mediators word wide selected for inclusion in the International Who’s Who of Commercial Mediators. He was honored as California Lawyer Magazine Attorney of the Year in 2012 and is a Purpose Prize Fellow.