Service Evolution

Service Evolution


Latest Episodes

Mastering Management: Leading Across Performance Levels in the Service Industry
May 17, 2024

SummaryJoin host Shawn Black on Service Evolution as he engages in a dynamic conversation with business strategist and service industry veteran, Jim Robinson. Shawn and Jim delve into the nuances of team performance across various levels—high, middle, and

Mastering Social & Emotional Intelligence in the Service Industry
April 26, 2024

SummaryJoin hosts Shawn Black and Jim Robinson for an enlightening discussion on the critical role of social and emotional intelligence in the service industry. In this episode, they dive deep into the interplay of these vital skills and how they shape in

Mastering Talent Magnetism with Clifton Savage
March 15, 2024

SummaryIn this engaging and informative episode of the Service Evolution Podcast, Shawn Black co-hosts a dynamic discussion on the art of attracting top talent and mastering talent magnetism with Jim Robinson and special guest Clifton Savage. Clifton, fou

The Customer Service Revolution: Why It's Trending in the Service Industry
February 16, 2024

SummaryIn this conversation, Shawn Black and Jim Robinson discuss the latest customer service trends in the service industry. They emphasize the importance of customer service and the shift from a nice-to-have personal touch to a must-have while exploring

Navigating 2024's Customer Service and Leadership Trends
February 02, 2024

SummaryIn this episode of Service Evolution, Shawn Black and Jim Robinson explore the transformative landscape of customer service and leadership in 2024. They discuss the nuanced challenges of maintaining company culture in a remote work environment and

Creating Unforgettable Customer Experiences with Jim Knight
January 12, 2024

SummaryGet ready for a high-energy episode of Service Evolution as hosts Shawn Black and Jim Robinson sit down with world-renowned keynote speaker, best-selling author, and podcast host, Jim Knight. As a training and development expert, Jim teaches organi

The Fine Line Between Micromanaging and Mentoring
December 22, 2023

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insig

Navigating the Leadership Tightrope: Overpromising, Under Delivering, and Reaching Too Far
December 15, 2023

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this thoug

Mastering B2B Content Magic: ABM, AI, & More W/ Sarah Noel Block
November 10, 2023

SummaryJoin hosts Shawn Black and Jim Robinson as they explore the essentials of content marketing, advanced strategies like account-based marketing (ABM) and artificial intelligence (AI), and the transformative power of workshops. In this enlightening ep

Keeping It Real: Navigating Virtue Signaling in Service
October 20, 2023

SummaryIn this episode of Service Evolution, host Shawn Black and resident expert Jim Robinson delve into the intriguing topic of Virtue Signaling in the service industry. They define and demystify virtue signaling, explore its implications, and provide g

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