Today's Topics - Justing Vaughn - Hearsay: Withstand a Cross Examination Shari Arison - Find your inner goodness Robert Grieve - Insurance companies declare war on repair facilities

Today's Topics - Jay Shorr - Prepare for the unexpected Michael D. Russo - The world's greatest campaign Robert Grieve - Insurance Wars in the Autobody Industry

Today's Topics: Jerry Brown - Editing is an essential part of writing Dr. Kevin Kita - The value of customer service Eric and Angel - April Fools Office Pranks that PROBABLY won't get you fired.

Today's Topics: Gunther Mueller - BioTE Hormone Replacement Elizabeth Lewis - It's Tax Time Eric and Angel - Facebook Changes Make Your Business Page... Less Important

Today's Topics: Mary Pitman - Unclaimed Property Chuck Russell - Focus on Strengths vs Weaknesses Lisa Gibson - How to prevent workplace conflict Angel and Eric - Time Management??

Today's Topics: Anne Graham - 5 Ways Leaders can Help Themselves Gary Patterson - Million Dollar Blind Spots Sabrina Risley - CERTUS Network - Givers must be Receivers

Eric and Angel take your calls of great customer service.

Eric and Angel take your calls of great customer service

Today's Topics - Eric - 12 things never to do to your customers Tom Trush - Captivate your customers Eric - What social media do you use for business?

Today's Topics: Gary Patton - Living a life on purpose Carole Barholomeaux - PR done right Angel Tuccy - Our story