Cracking the Code

Latest Episodes
Building a Prosperity Mindset
What separates a struggling contractor from one who builds a thriving business? Its not just technical skills or a business degree, its mindset. A prosperity mindset doesnt just help you close more
Building Strong Customer Relationships: Part 2
Why do some techs struggle to gain traction with customers, while others using the same process consistently connect and convert? It often comes down to how they show up in the moment. The most effect
Building Strong Customer Relationships: Part 1
Why do the right words to a customer sometimes fail to produce results? Techs often start with a concept, a maintenance agreement or a diagnosis, that can often fall on deaf ears. The outcome-focuse
Drive Excellence with Performance-Based Pay: Part 2
What if your pay structure actually inspired innovation and accountability? Performance-based pay motivates your employees to do more than just complete tasksit encourages them to think strategically
Drive Excellence with Performance-Based Pay: Part 1
Does it feel like youre paying for hours worked rather than results delivered? Implementing a pay structure based on merit doesnt just change compensation structure, it changes your culture. You ins
Customer Service & Dispatching Alignment: Part 2
Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up? When dispatching is aligned with customer service, everything changes. The right tech shows u
Customer Service & Dispatching Alignment: Part 1
Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customersor are they just moving through calls? When the summer rush hits,
1-on-1 Coaching: The Shortcut to Contractor Growth
Do you have an expert confidant who truly understands your businessand can guide you to highs while avoiding the lows? Having someone to bounce ideas off of, challenge your thinking, and offer real-w
Top 5 Ways to Maximize Sales with Payment Plans: Part 2
Do your customers understand how todays purchasing decision shapes future savings and support? When you shift the conversation from convoluted payment plans to long-term value, customers feel more at
Top 5 Ways to Maximize Sales with Payment Plans: Part 1
Nobody likes surprise costs, especially in the thousands. With 70% of customers using payment plans for their purchase and spending 110% more on average when they do, flexible payment solutions arent